Careers at nTrust

We actively encourage all our staff to develop and evolve their skills through learning, it’s how we grow.

It's because of our amazing team that we have a 97% client retention rate and continually deliver an exceptional service to our customers.

Our ambitious plans for the next three years mean that we need to double the number of employees in our IT Support Team. The introduction of an apprenticeship scheme supports these plans.

As Alfie says, “nTrust is a fun place to work”. We’ve recently refurbished our offices, which features open plan working, a new fully fitted kitchen, showers and staff lounge. Spare desks in the office are rented to other companies, providing a diverse and friendly working environment.

You can unwind and relax with colleagues using our PS4 and start the weekend with Cheese & Wine o’clock on Fridays.

"Of course, most of the time we get on with the serious task of doing our job, but nTrust is a good fun place to work too."
Alfie- Emotional Support

We are recruiting:

Apprentice IT Support Analyst

As part of the apprenticeship you will work within our Helpdesk and provide support to our client base. This first level support role will provide extensive experience to develop your learning with our partnered training provider.

We work with Firebrand Training ltd to provide a unique Higher Level 3 IT Apprenticeship that provides award winning industry training and certifications. Using a mixture of on the job training at nTrust and learning from Firebrand’s distraction-free training to earn industry recognised qualifications to become ITIL and Microsoft Certified. The Apprenticeship lasts for 16 months and these qualifications will provide a solid foundation to begin your IT career.

The Role:

You will work as first line support on our help desk. Standard working hours are from 8:30 – 17:30, Monday to Friday. Once you gain more experience, we cover the helpdesk from 7:00 – 18:00 with alternating shifts. After you complete your Apprenticeship, nTrust will continue to help you develop your IT skills within our company through further training opportunities.

Duties include:

  • First line support for all clients, from first call to ticket resolution
  • Accurate Ticket logging and Documentation
  • Technical support – Remote and on site, telephone and email diagnosis.

Desired skills:

  • You will be highly organised, have excellent communication skills and a brilliant telephone manner
  • You will be willing to work hard and eager to learn
  • You will be flexible, adaptable, possess the ability to prioritise and think outside the box
  • You will have good interpersonal skills and have an interest in all things tech!

If you want to join our highly motivated, caring and professional team and have your own personal development training plan, get in touch with us, by sending your CV to recruitment@ntrustsystems.co.uk.

Join The Team

Our 3-steps guide you through the process

Step 1

Send your CV to recruitment@ntrustsystems.co.uk

Step 2

We'll give you a call and arrange an interview

Step 3

We'll let you know if you've got the job or not!

Quick Contact

For us, nothing is too much trouble. So please do get in touch.



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