Remote support for micro-businesses

nCover is our unlimited remote IT support for businesses of 1 to 5 staff.

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Simple. Affordable. Essential.

Comprehensive

nCover is a fixed price service from nTrust. Now you can secure your businesses future with the most comprehensive IT support available, from just £35 per month for each computer. nTrust worries about your computer problems so you don't have to.

Peace of Mind

According to a recent data monitor study, up to one third of IT department heads believe a major data loss at their firm would result in bankruptcy for the company. Research provided by web hosting provider Verio shows that small businesses are most vulnerable to a massive data loss incident, which is why professional IT support is paramount to a company's fortunes.

Computer Says 'Yes'

nTrust provides concise, quality, technical support for businesses. Fronted by a team of courteous, professional individuals, the company has established itself as a leading provider in the industry.

Reliability

Here at nTrust we realise that the use of IT can be daunting for growing enterprises, so we aim to provide you with the most comprehensive cover we can, leaving you with more time to run your business

nCover is designed specifically for small businesses as an alternative to a one-off “out of contract” charge. We understand that IT failures cost businesses time and money. nCover ensures all IT issues are taken care of as soon as possible, so there’s minimum downtime.

No more waiting every time something goes wrong, just like having an in-house IT department.

Remote Support

nTrust is available for remote support between 9 and 5:30 Monday to Friday. Our team of professionals assist customers with any problems they may have.

Encrypted Backup

nTrust provides a daily encrypted back-up service at a remote, secure server. This makes sure a company’s data remains safe and secure.

Anti Virus

nTrust provides access for businesses to professional Panda anti-virus and anti-fraud software as part of the nCover package.

Phone & Tablet Support

The nCover support package covers both smart phones and tablets as standard, giving customers the most comprehensive cover available.

Printer Assistance

nCover help companies with the set-up and maintenance of their printers, from the initial set-up to dealing with any software problems that arise.`

Procurement Advice

nTrust provides customers with advice on the best places to obtain hardware and software for their company, giving them the best deals around.

Drop Off Service

nCover customers can bring in for repair any equipment covered under the plan if it develops a fault.

IT Audit

nTrust conducts a check of the controls in a company’s IT infrastructure to see whether their systems will provide the best protection.

Web Hosting & Monitoring

nTrust provides space on their servers for a customer’s website, giving them a presence on the web.

Technology Advice Service

nTrust offers advice to companies that sign up to the nCover service to help them find the best technology for their business.

Office 365

nCover Gold customers have access to Windows Office 365, a subscription service that gives access to the whole MS Office suite. This avoids high initial expenditure with the advantage of access to the latest software updates as they become available.

Spam Filtering

nTrust configures customers’ email systems to stop spam e-mails from reaching employees’ inboxes.

Pricing

Silver

£35

/ Month

Unlimited remote IT support

for your computer, smart phone and tablet

Professional anti-virus and anti-fraud software

Latest version virus protection for 1 device per user

10GB business-class back up per user

Online backup stored in a Tier3+ Surrey datacentre for our data and digital photographs. Encryption of your backup data so that the content remains private and secure. We can rapidly retrieve your backed-up data if your hardware is stolen or damaged

Secure storage of all your key admin details
Help with connecting your printer
Procurement advice
Investigation of failed equipment if delivered to our redhill office
Gold

£50

/ Month

All of the benefits of the Silver Package plus:

Office 365 Software License

A subscription service to MS Office 365, which gives free updates to the latest versions as they become available

Office 365 Business class email

with Outlook calendars, scheduling, and syncing across multiple devices

Email spam filtering

Automatic effective spam filters to save you time and money

Managed Updates

for Windows, Office and common applications. Up-to-date software reduces cyber vulnerabilities

Increased Backup Quota

20GB data backup per user

Domain registration for your business

Frequently Asked Questions

Is it cheaper the more users we have?

Yes – nCover is suitable for up to 5 users, with cheaper rates if you have more than 2 users.
Call us to chat over what you need and we will send you our nCover price list or a quote for your particular requirements.

How many devices are covered?

We will cover all devices in use by one user, we consider it normal practice to have a PC, a mobile phone and maybe a tablet.

Is my iPhone Covered?

Yes, we can help you configure your iPhone to do the things you are struggling with.

What is the contract length?

The initial term is 3 months. After that the notice period is a full calendar month.

What happens if I have a problem on a Saturday?

If it is a business-critical problem, call us on 0331 50 60 70. If not, then email us on support@ncover.co.uk explaining the problem and we will respond on the next business day.

Can I call from abroad?

Yes, absolutely, our business class remote connection tool works from anywhere you have an internet connection. Bear in mind time zones though.

nCover Process

Our 4-steps guide you through the process
1

Step 1

You choose your desired level and sign up

2

Step 2

nTrust carries out on-boarding and health check

3

Step 3

nTrust configures malware protection and on-line backup

4

Step 4

You are on cover, and we are monitoring your malware and backu

Here to Help

Remote assistance is just a phone call away