Remote support for micro-businesses
nCover is our unlimited remote IT support for businesses of 1 to 5 staff.Watch Video
Simple. Affordable. Essential.
nCover is a fixed price service from nTrust. Now you can secure your businesses future with the most comprehensive IT support available, from just £35 per month for each computer. nTrust worries about your computer problems so you don't have to.
Peace of Mind
According to a recent data monitor study, up to one third of IT department heads believe a major data loss at their firm would result in bankruptcy for the company. Research provided by web hosting provider Verio shows that small businesses are most vulnerable to a massive data loss incident, which is why professional IT support is paramount to a company's fortunes.
Computer Says 'Yes'
nTrust provides concise, quality, technical support for businesses. Fronted by a team of courteous, professional individuals, the company has established itself as a leading provider in the industry.
Here at nTrust we realise that the use of IT can be daunting for growing enterprises, so we aim to provide you with the most comprehensive cover we can, leaving you with more time to run your business
nCover is designed specifically for small businesses as an alternative to a one-off “out of contract” charge. We understand that IT failures cost businesses time and money. nCover ensures all IT issues are taken care of as soon as possible, so there’s minimum downtime.
No more waiting every time something goes wrong, just like having an in-house IT department.
nTrust is available for remote support between 9 and 5:30 Monday to Friday. Our team of professionals assist customers with any problems they may have.
nTrust provides a daily encrypted back-up service at a remote, secure server. This makes sure a company’s data remains safe and secure.
nTrust provides access for businesses to professional Panda anti-virus and anti-fraud software as part of the nCover package.
Phone & Tablet Support
The nCover support package covers both smart phones and tablets as standard, giving customers the most comprehensive cover available.
nCover help companies with the set-up and maintenance of their printers, from the initial set-up to dealing with any software problems that arise.`
nTrust provides customers with advice on the best places to obtain hardware and software for their company, giving them the best deals around.
Drop Off Service
nCover customers can bring in for repair any equipment covered under the plan if it develops a fault.
nTrust conducts a check of the controls in a company’s IT infrastructure to see whether their systems will provide the best protection.
Web Hosting & Monitoring
nTrust provides space on their servers for a customer’s website, giving them a presence on the web.
Technology Advice Service
nTrust offers advice to companies that sign up to the nCover service to help them find the best technology for their business.
nCover Gold customers have access to Windows Office 365, a subscription service that gives access to the whole MS Office suite. This avoids high initial expenditure with the advantage of access to the latest software updates as they become available.
nTrust configures customers’ email systems to stop spam e-mails from reaching employees’ inboxes.
Unlimited remote IT support
for your computer, smart phone and tablet
Professional anti-virus and anti-fraud software
Latest version virus protection for 1 device per user
10GB business-class back up per user
Online backup stored in a Tier3+ Surrey datacentre for our data and digital photographs. Encryption of your backup data so that the content remains private and secure. We can rapidly retrieve your backed-up data if your hardware is stolen or damaged
Secure storage of all your key admin details
Help with connecting your printer
Investigation of failed equipment if delivered to our redhill office
All of the benefits of the Silver Package plus:
Office 365 Software License
A subscription service to MS Office 365, which gives free updates to the latest versions as they become available
Office 365 Business class email
with Outlook calendars, scheduling, and syncing across multiple devices
Email spam filtering
Automatic effective spam filters to save you time and money
for Windows, Office and common applications. Up-to-date software reduces cyber vulnerabilities
Increased Backup Quota
20GB data backup per user
Domain registration for your business
Frequently Asked Questions
Is it cheaper the more users we have?
Yes – nCover is suitable for up to 5 users, with cheaper rates if you have more than 2 users.
Call us to chat over what you need and we will send you our nCover price list or a quote for your particular requirements.
How many devices are covered?
We will cover all devices in use by one user, we consider it normal practice to have a PC, a mobile phone and maybe a tablet.
Is my iPhone Covered?
Yes, we can help you configure your iPhone to do the things you are struggling with.
What is the contract length?
The initial term is 3 months. After that the notice period is a full calendar month.
What happens if I have a problem on a Saturday?
If it is a business-critical problem, call us on 0331 50 60 70. If not, then email us on firstname.lastname@example.org explaining the problem and we will respond on the next business day.
Can I call from abroad?
Yes, absolutely, our business class remote connection tool works from anywhere you have an internet connection. Bear in mind time zones though.
Our 4-steps guide you through the process
You choose your desired level and sign up
nTrust carries out on-boarding and health check
nTrust configures malware protection and on-line backup
You are on cover, and we are monitoring your malware and backu